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Business Negotiations for Managers: Strategy and Tactics

No matter what business we are in we all are in negotiation business. We negotiate on a daily, in fact hourly basis to advance our businesses, to satisfy our interests and get something from others that we do not otherwise have. We all know it is not easy. And it is getting harder. Our dealmaking becomes more challenging with increasing complexity and uncertainty of our business environment. Internationalization of our business models is increasing and competition along with it. We are often faced with business partners that employ negotiation style and tactics that we are not familiar or comfortable with. The good news? Negotiation is an interpersonal skillset and can therefore be learned and improved.

Closest course start

02.10.2026

Course Dates and Times

  • October 2, 9, and 16, from 9:00 AM to 1:00 PM
  • Riga Business School, Ķīpsalas Street 6, Riga

Learning Outcomes

After completing the course, participants will be able to:
  • Control of main structural elements and proactive handling of negotiation process
  • Balancing business objectives with improving relationships 
  • Understanding of critical communication skills and psychological tactics
  • Effectively defending against difficult partners and manipulation
  • Managing conflicts productively for growth
  • Increasing level of strategic proactivity and control over negotiation process

Course content

1.

lecture

Negotiation Fundamentals and Strategy Revisited

• Dos and Don’ts of executive negotiation
• Main negotiation strategies and styles
• Structural elements of negotiation strategy (the What?)
• Positional bargaining
• Mutual Gains Approach and win-win
• Negotiation preparation essentials

2.

lecture

Negotiation Skills and Tactics

• Critical communication skills
• Key elements of negotiation tactics  – the How?
• The tactical empathy imperative
• Understanding the Homo Sapiens
• Self-mastery at the table

3.

lecture

Dealing with Difficult Partners and Conflict

• Dealing with difficult negotiation partners 
• Identifying and disarming manipulation and tactical behaviors
• Conflict management essentials – 3 conversations
• Tips, tricks and hacks
• Individual case analysis

Daniels Pavļuts

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