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Crisis Management in Business

Even the best-managed company can face a crisis. Management performance is often judged not by whether a company faces a crisis, but by how successfully it overcomes it. A crisis often becomes a turning point in a leader’s career — it can open the path to further growth or require seeking new professional directions. The ability to manage and effectively resolve crisis situations is one of the most essential competencies for both leaders and their teams. It is important to consistently develop these skills to ensure the company’s long-term resilience and the leader’s professional reputation.

Closest course start

21.10.2026

Course Times

  • October 21, 2026, from 10:00 AM to 5:00 PM
  • Riga Business School, Ķīpsalas Street 6, Riga

Course Goals

This course is designed to provide business leaders and key staff with both theoretical knowledge and practical skills for effective crisis management. The goal of the course is to provide an overview of crisis management principles, methods, and best practices, as well as to offer the opportunity to strengthen skills by participating in simulated crisis scenarios.

Course Learning Outcomes

  • Deepened understanding of the crisis phenomenon and its impact on the company.
  • Knowledge of crisis management stages and skills to lead them effectively.
  • Practical skills in decision-making and communication during a crisis.
  • Realistic crisis scenario simulation and analysis.
  • Experience exchange and learning from other leaders’ tactics and solutions.

Course content

1.

lecture

1. Introduction
• Examples of crisis situations, main causes, types, and categories.
• What is and what is not a crisis?
• Common features of different crises.

2. Operational Crisis Management
• Response to threats, psychological aspects.
• Crisis management stages.
• Challenges in decision-making.
• Role of the crisis management team.

3. Crisis Communication
• Communication stages during a crisis.
• Internal and external communication.
• Basic principles of media operations.
• Communication priorities.
 
4. Practical Exercise
• Group simulation of a hypothetical crisis scenario.
• Result analysis and feedback.

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